easeRequirements is disabled after manual upgrade

Problem

After installing easeRequirements 4.x or higher manually in the Manage apps administration page, easeRequirements is disabled and cannot be enabled.

Cause

The coverage services is unable to upgrade automatically when a new easeRequirements version is installed.

Solution

• Go to Administration | Manage Apps

• Select Manage apps in the left navigation bar

• Locate easeRequirements

• Click on Uninstall and confirm

• Locate Coverage Services

• Click on Uninstall and confirm

• Re-install the easeRequirements add-on through Marketplace or by uploading the obr file.