DATA CENTER AND SERVER | CLOUD

R4J is disabled after manual upgrade

Owned by Marcel Patzschke
Last updated: Apr 29, 2022 by Angelica Salazar
1 min read

Problem

After installing R4J 4.x or higher manually in the Manage apps administration page, R4J is disabled and cannot be enabled.

Cause

The coverage services is unable to upgrade automatically when a new R4J version is installed.

Solution

  • Go to Administration | Manage Apps

  • Select Manage apps in the left navigation bar

  • Locate R4J - Requirements Management for Jira

  • Click on Uninstall and confirm

                 



  • Locate Coverage Services

  • Click on Uninstall and confirm

                 

  • Re-install the R4J add-on through Marketplace or by uploading the obr file.



No data will be lost by uninstalling R4J. After the app has been installed again, everything will be as before.