Problem
You have added images into folder description fields
These images are not more visible in the detail and reading view of the folder
Adding new images works
Reason
Folder attachments with incorrect Base URL (possible by previous change in Jira Base URL settings) causes embedded image do not work.
The Base URL is the part of the website address referencing your Jira system, e.g. https://jira.myCompany.com/…
Solution
Until we provide a fix, follow this steps to workaround:
Select the folder with the image not working in the reading view, edit the folder properties
On the folder’s description field, select the editors text mode
Check for the image URL: The Base URL is the first part of the shown link to the image (ex. http://local:8080/….). This is different to the current one
Update the Base URL to match your Jira URL. Simplest way is to add the image again
Switch back to visual editor mode to confirm the resolution
Save the changes
If the issue remains unresolved, please create a ticket in our support portal and provide us with a HAR file and support zip to further investigate the issue.
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