Tab "Jira" does not appear after re-installation (Excel Add-In)

Owned by Bernhard Doleschel
Last updated: Jan 21, 2024
1 min read

Problem

After re-installing the Excel to Jira Integration Add-In, the JIRA tab does not show up any more.

Solution A

The reason for that is that the COM Add-in is disabled. Follow these steps to enable the plugin again:

  1. Within Excel navigate to File > Options.

  2. Select tab Add-ins.

  3. Select at Manage drop down list: COM Add-ins, press Go..

  4. Enable checkbox at Excel to Jira Integration.

  5. Press OK.

Solution B

When the plugin is removed from the list of com add-ins inside Excel options, the next time that is installed, it would not shown in the Ribbon.

To solve this problem is necessary to search and remove the register keys called R4JExcel, through of RegEdit tool of Windows.  In both HKEY_LOCAL_MACHINE or HKEY_LOCAL_MACHINE.

For example, would delete manually:

  • Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Excel\AddInLoadTimes (Delete entry named R4JExcel)

  • Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\AddinsData\R4JExcel

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\R4JExcel

 Example:

Once the Keys are deleted, in a new installation the Jira option will be in the Ribbon again.

Note: User has to have special care to only delete registers related with R4JExcel registry entries.