Problem
There is a known issue that the R4J tree view shows only the loading indicator infinitely for some users. It would look like below:
Solution
Until we find a fix for this problem, the workaround is to do the following steps:
Clear any Jira or JQL filter used in your requirements project tree.
Reload the page.
If the issue persists, kindly go to the next step.
Select the project name (root folder) in tree view.
On the R4J navigation on the top right, click on Settings to open the tree settings dialog.
In the tree settings dialog, set Remember tree selection to Yes, click on Save (even when this was the option’s original configuration).
Toggle Remember tree selection to No, click on Save.
Reload the page.
If the issue remains unresolved by these steps, please create a ticket in our support portal and provide us with a HAR file and support zip to further investigate the issue.