Ease Solutions cloud services (hereafter referred to as “Ease Solutions Cloud”) are hosted and delivered by Amazon Web Services (AWS) (hereafter referred to as “Cloud Provider”). While the Cloud Provider is responsible for the security of their actual data centers, Ease Solutions is responsible for monitoring, managing, and securing the Ease Solutions Cloud.
Ease Solutions Cloud is hosted in the EU (productive system) and Singapore (beta system) region.
The Cloud Provider is responsible for managing the security of the cloud. They have been certified by third-party organizations and are compliant with the applicable laws and regulations. The list of such certifications and compliance statements can be found in the links below:
In the Ease Solutions Cloud, the data at rest are encrypted using industry-standard encryption. Additionally, all communications with the Ease Solutions Cloud are encrypted (TLS >= 1.2). Ease Solutions doesn’t store personally identifiable information (PII) in its Ease Solutions Cloud and fully relies on the Atlassian infrastructure for authentication and authorization of users.
PEOPLE AND ACCESS
Within Ease Solutions, only a few members of the Ease Solutions Team have access to the production environment for the purposes of maintaining our cloud services and assisting our customers. Additionally, we monitor all accesses to Ease Solutions Cloud.
Customers are responsible for the security of their own login information.
Customer data is backed up once per day and is encrypted.