Notification Settings

Owned by Christopher Zink (Unlicensed)
Last updated: Oct 14, 2019 by Marcel Patzschke

Notification Settings

Here you can configure, how the users will be notified in case an assignee is absent and how the message will look like.

On this page:



  1. Login as JIRA Administrator
  2. Choose > Add-ons
  3. Select Absence for JIRA > Notification Settings from the sidebar
    (info) Keyboard shortcut 'g' + 'g' + start typing 'Notification Settings'
  4. You are presented with a form where you can configure three options:
    1. Comment Creation: When you enable this option a comment will be created at the issue

    2. When you enable this option an e-mail is send to all users that are in the "Assign Issue" event in the project's notification scheme

    3. Message: Here you can setup the message that will be add to the issue or send out as an email. You can use Jira's wiki syntax to format your message and use specific variable that will be filled with data from the absence. See the right hand column on this page for more information
  5. To save your progress, click the "Save" button

View the Jira Wiki Syntax Help

Message variables

You can use the following variables that will be filled with values from the absence.

  • %%absentUser%%
    Name of the absent user
  • %%absentUserKey%%
    User key of the absent user
  • %%startDate%%
    Formatted start date
  • %%endDate%%
    Formatted end date
  • %%substituteUser%%
    Name of the substitute
  • %%substituteUserKey%%
    User key of the substitute
  • %%comment%%
    Comment of the absence
  • %%newAssigneeMessage%%
    The message generate for the new assignee. For example: 'The issue has been assigned to his substitution X.'