Problem
You have added images into folder description fields.
These images are not more no longer visible in the detail and reading view of the folder.
Adding new images worksNewly added images are shown.
Reason
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Folder attachments with incorrect Base URL (possible by previous change in Jira Base URL settings) causes embedded image do not work.
The Base URL is the part of the website address referencing your Jira system, e.g. https://jira.myCompany.com/…
Solution
Until we provide a fix, follow this these steps to workaroundwork around the problem:
Select the folder with the image not working in the reading view , and edit the folder properties.
On the folder’s description field, select the editors text mode.
Check for the image URL: The Base URL is the first part of the shown link to the image (ex. http://local:8080/….). This is different to from the current one.
Update the Base URL to match your Jira URL. Simplest way is to add the image again.
Switch back to visual editor mode to confirm the resolutionfix.
Save the changes.
| Info |
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If the issue remains unresolved, please create a ticket in our support portal and provide us with a HAR file and support zip to further investigate the issue. |
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