Excel add-in tab for Jira does not appear

Problem with first installation

After installing the Requirements Management for JIRA add-in for Microsoft Excel, the JIRA tab does not show up.

Solution A

The most likely reason for that is a missing dependency to a required runtime library. Follow these steps to install the missing dependency:

  1. Download installer from the here: http://go.microsoft.com/fwlink/?LinkId=140384.

  2. Follow the steps in the installation wizard.

  3. Uninstall the R4J Excel Add-in in Programs and Features.

  4. Install the R4J Excel Add-in following the steps described here.

Solution B

Installing a 32Bit AddIn into a 64Bit Office and vice versa will not work. This is independent of your Windows version, i.e. a 32Bit Windows can only run 32Bit Office, but a 64Bit Windows can run 32Bit Office or 64Bit Office. Follow these steps to identify your Office version:

  1. Open Excel and create a new empty file.

  2. Click "File" and "Account".

  3. Click "Info on Excel" and check the first line.

  4. If it reads something like "Microsoft Excel 2016.... 32 Bit" you are running a 32bit Office.

  5. If it reads something like "Microsoft Excel 2016.... 64 Bit" you are running a 64bit Office.

  6. Close Excel and uninstall the Requirements Management for JRIA addin-in For Microsoft Excel.

  7. Follow this link to our  Requirements Management for JIRA add-in for Microsoft Excel and download and install the correct installer.


Problem after re-installation

After re-installing the Requirements Management for JIRA add-in for Microsoft Excel, the JIRA tab does not show up any more.

Solution

The reason for that is that the COM Add-in is disabled. Follow these steps to enable the plugin again:

  1. Within Excel navigate to File > Options.

  2. Select tab Add-ins.

  3. Select at Manage drop down list: COM Add-ins, press Go..

  4. Enable checkbox at Excel to Jira Integration.

  5. Press OK.