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Attachments and issue-type icons are not displayed in the description section

CLOUD | DATA CENTER AND SERVER

Attachments and issue-type icons are not displayed in the description section

Owned by Niel Flores
Mar 18, 2025
2 min read

Upon investigation, this is a limitation on the easeRequirements side since this is a browser problem. By default, some browsers will block "Third-Party Cookie Settings" causing a 403 response on some image elements.

For Chrome Users:

The error "This attempt to set a cookie via a Set-Cookie header was blocked due to user preferences" in Chrome typically means your browser's cookie settings are preventing a cookie from being set, often because third-party cookies are blocked or the "SameSite=None" attribute is not paired with "Secure". 

Here's a breakdown of potential causes and solutions:

Possible Causes:

  • Third-Party Cookie Blocking: Chrome's default behavior is to block third-party cookies, which can prevent cookies from being set by websites other than the one you're currently visiting. 

 

For FireFox users:

Third-party cookies, also known as cross-site cookies, are cookies set by a website other than the one you are currently on. For example, http://cnn.com might have a Facebook like button on their site. The like button will set a cookie that can be read by Facebook. That would be considered a third-party (cross-site) cookie. Some advertisers use these types of cookies to track your visits to the various websites on which they advertise. This is called cross-site tracking.

Note: Cross-site tracking cookies are now disabled by default for all Firefox users. Enhanced Tracking Protection Strict mode now disables all cross-site cookies. See Enhanced Tracking Protection for more information about how Firefox protects you against tracking.

 

 

To enable these settings, users must manually unblock third-party cookies in their browsers:

Unblocking in Chrome:

  1. Open a new tab and navigate to chrome://settings/cookies.

  2. Locate the section titled 'Sites allowed to use third-party cookies'.

  3. Click the 'Add' button.

  4. Copy the base URL of your site and paste it into the text field, for example, https://easesolutions-dev.atlassian.net/.

  5. Click the 'Add' button again.

  6. After adding, close the browser and reopen it. If the changes do not take effect, you may need to clear the cache and reload the page.

Unblocking in Firefox:

  1. Access the settings for the Firefox browser.

  2. Use the search function to find 'Cookies'.

  3. Under 'Cookies and Site Data', click on 'Manage Exceptions'.

  4. Copy the base URL of your site and paste it into the text field, for example, https://easesolutions-dev.atlassian.net/.

  5. Click the 'Allow' button.

  6. Click the 'Save Changes' button.

  7. Once added, close the browser and reopen it. If the changes still do not take effect, clear the cache and reload the webpage.