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#2 Perform an integrity check in R4J 4.7 or higher

There may be problems with your data even before migration which can cause migration failure or problems with loading the tree.

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  1. Delete all entries in AO_242870_PROJECT_TREE_STRUCT. This database table is where the new tree structure is migrated to when tree data migration is executed.

  2. Reset the migration flags in AO_242870_PERMISSION_PROJECT. Set the STATUS_NUM column values to 1.
    STATUS_NUM possible values:

    1 -> Not Migrated

    2 -> Migrated

    3 -> Migration Failed

  3. Install 4.6.x or previously installed lower version.

  4. Follow the Steps 1 through 4 in Migrating the R4J tree data.

If the issue(s) persist, retrieve the support zip and the migration logs in <JIRA_HOME>/log/r4j-data-migration-<timestamp>.log, then open a ticket in our support portal for further help with investigation.